Just last month, a robot wrote an entire article in the British Guardian newspaper– an articulate original and quiet comprehensive piece.
Computers have stepped away from the Garbage in Garbage out- GiGo days into a future where they will feed volumes of data and regurgitate only useful information.
Artificial intelligence (AI) and machine learning have now taken off and are being deployed all around us from simply being interfaces and doing repetitive tasks to performing actual skilled jobs.
From an experience with Safaricom’s Zuri for instance, one feels as though there are chatting with an actual attendant who understands everything from sheng to emojis.
If you do not believe us just test it. In fact, Safaricom has free giveaways for every time you try and use Zuri.
And unlike humans, machine learning allows Zuri to actually multitask and can deal with the entire Safaricom customer base without the need to have some waiting in line.
Zuri is also operational round the clock so one does not have to wait for shift changes or exhausted workers and can expect consistent service all time in addition to swiftness and articulateness.
The AI program is available easily through the traditional mobile browser alongside daily essential applications such as Whatsapp, Telegram and Facebook Messenger enables seamless interactions between customers and their service provider.
Among its prompt commands include managing marketing messages, chargeable SMS deactivation, M-Pesa reversal and buying data bundles.
Additionally, Zuri supports airtime purchases and other GSM subscriptions.
Artificial intelligence has already moved into our house appliances in the form of internet of things (IoT) – they cut our lettuce, cook our food and are literally taking over as our new maidservants.
With such deep involvement in our daily life, the line between humans and technology is already blurred enough to see.
Technology has become ubiquitous and is worth exploring what it can do for you.