Kenya’s largest bank by customer base is taking additional measures to shield its customers from the deadly effects of the nightmarish COVID-19 crisis that we all hope will come to an end soon.
The relief measures announced by Equity bank will be a welcome break for customers and small businesses trying to adapt to a new environment.
All mobile transactions will be free up until 30th June. In addition to this, all card transactions anywhere will also be free of any transaction costs. The lender is also making it easy to set up online and mobile banking accounts for customers who haven’t yet received the gospel of hustle-free banking.
Customers with existing loan facilities who may require an extension are being encouraged to liaise with their relationship managers at Equity’s contact center (0763 063 000).
Over 50% of Equity’s entire lending portfolio is made up of Small and medium enterprises. In reality, small businesses have on average just 14 days of liquidity, and therefore, moving as quickly as possible to take advantage of these waivers will be paramount.