Kenya Power has completed an upgrade of its IT platform, a move that has seen a faster generation of prepaid tokens by prepaid customers.
The upgrade involved a direct integration of the Company’s IT platform to the mobile money operators’ systems to shorten the process of remitting money through the mobile channels to obtain prepaid electricity tokens and pay for postpaid electricity bills.
“In our endeavor to provide speedy and quality services to our customers, we recently undertook an upgrade of our IT platform that supports prepaid and postpaid services. The upgrade was intended to enhance service delivery to our customers by easing the process of payment for electricity,”
said Kenya Power’s Managing Director & CEO, Dr. Ken Tarus.
Mobile money accounts for more than 80% of all payments for electricity consumption. In addition to mobile money operators, Kenya Power has other vendors including banks, retail shops located within residences and business enterprises with their own network operating on a regional and national scale.
In addition, the system upgrade has also created an avenue for postpaid customers to self-read their meters and remit the data online for generation of bills.
To enable this, Kenya Power has introduced a self-reading app that is mobile and web-based and is anchored on the new customer management system that Kenya Power deployed late last year to enhance service delivery to its customers.
The self-reading app is designed to complement the work carried out by meter readers and minimize the challenge of unrealistic bills that result from an estimation of meter readings.